Entries by app

Wool pulled over your eyes?

The driver of the BMW had completed his job for the day. He had a signed contract for a lucrative piece of work and rather than race to the motorway he decided to take things easy, enjoy a beautiful summer’s day and the rolling Devon countryside.

Up, Up and Away

A man in a hot air balloon realised he was lost. He reduced altitude and spotted a woman below. He descended a bit more and shouted

“Excuse me, can you help me? I promised a friend I would meet him an hour ago, but I don’t know where I am.”

All generalisations are wrong

Several years ago, when I was an employee of a large blue chip company I was amongst a group of colleagues that were invited to a ‘fireside chat’ with a new head of department. Whilst he was sharing his thoughts with us he pointed out to us that ‘all generalisations are wrong’.

Promises, promises……

I promise I will…………..

Whilst this may look like a marriage vow of some sort, that is not the motivation for this blog, wonderful institution as that may be. I wonder just how many column inches in this country alone are written about things people promise to do.

Shortly before Christmas it rained!

Shortly before Christmas it rained. Actually it rained pretty much for months before Christmas – or so it seemed. But I want to be specific about a particular day that it rained – December 22nd.

…and I will tell you something for nothing

I had a recent trip abroad to deliver a leadership training programme. I was sitting in the bar of the hotel having a quiet drink waiting for my co-trainer to join me and as usual found myself listening to a conversation on the next table.

Asking Questions About Asking Questions – Part 2

Our last blog on questions (ow.ly/c2tWg) looked at some common deficiencies and pitfalls and left you with a question – how do you think that you could improve your questioning skills right now? This rather assumes two things – that you are aware of how effective your current questioning habits are, and that you want to improve your skills in this area.

Who are our customers? Part 2

You may remember my recent blog (if not please check it out http://ow.ly/c1fRd) regarding the differing treatment of customers by an airport car park service. In that I mentioned that there was another way to treat customers and this was evidenced in a recent trip to Casablanca. My experience there put me in mind of Michael McIntyre’s story about a bus journey (http://ow.ly/c1f6p) but my journey involved a taxi driver not a bus driver.

Asking Questions About Asking Questions

The ability to ask questions is a deceptively simple skill, and immensely powerful when executed correctly. Yet it remains a largely unused tool in both business and personal life. I never cease to be amazed at what asking a question will do; the impact is very obvious (more of this to follow) and, for the most part people are willing to answer with a degree of honesty and openness (more of this to follow, too).

Managing Performance Management

Why is performance management generally undertaken so poorly? It never ceases to amaze me that something that should be a “force for good” in any organisation, is often seen as a chore (by both parties) and at worst a “stick” to beat up employees who are working and trying their hardest.