Team Development

Team Development

  • Creating high performing teams
  • Team creation/change
  • Offsite facilitation
  • Offsite team development
  • Training trainers
  • Developing creativity and innovation
  • Enjoying work
Service

Service

  • Service skills:-
    • Face to face, Telephone and Letter writing
  • Complaints
  • Retention
  • Service excellence and improvement
  • Handling challenging:-
    • People
    • Situations
Sales

Sales

  • Selling skills:-
    • Face to face, Telephone and Letter writing
  • Diary management
  • Managing client meetings and Identifying client need
  • Presenting solutions and Managing objections
  • Influence
  • Negotiation and After sales
Management

Management

Managing my:-

  • Negotiations
  • Influence, Assertiveness and Communications
  • Self
  • Time and Results
  • Presentations and Report writing
  • Meetings
  • Team
  • Engagement and Impact
Leader

Leadership

  • Developing leaders and leadership
  • Developing self
  • Developing individuals and teams
  • Leading self
  • Leading individuals and teams
  • Leadership styles
  • Leadership stress
  • Leadership vision
Coaching

Coaching

Coaching skills development:-

  • Questioning
  • Listening

Coaching coaches
Mentoring

We also provide 1-2-1 coaching

Change Management

Change Management

The 7 steps of change:-

  1. Change and me
  2. Change and individuals
  3. Change and teams
  4. Change and processes
  5. Change and culture
  6. Change and the organisation
  7. Change and customers

Organisational development
Change strategy
Change facilitation